Refund policy
RETURNS AND CANCELLATION POLICY
We want you to be happy with your purchase.
In accordance with Finnish consumer protection legislation, you have the right to return your order within 14 days of receiving the product. Returned products must be unused, in their original condition and preferably in their original packaging.
As IKIBLOOM bouquets are handcrafted to order, slight individual variations may occur between products. These variations are not considered defects and do not entitle the customer to a refund. IKIBLOOM bouquets may also initially have a mild scent characteristic of the treatment process, which will fade over time.
If you wish to make a return, please contact us first by email at:
Please include:
- your order number
- the reason for the return
We will provide you with further return instructions by email.
Return Shipping Costs
The customer is responsible for the return shipping costs unless the product is defective or has been damaged during delivery.
Once the returned product has been received and inspected, we will refund the price of the product to the original payment method within 14 days.
Original shipping costs are non-refundable.
Damaged Products
If your product arrives damaged, please contact us as soon as possible and no later than 48 hours after delivery.
Please include:
- photos of the damaged product
- photos of the packaging
This will help us process your claim as quickly as possible.
Exceptions to the Right of Return
The right of return does not apply to:
- custom-made products
- products customised according to the customer's individual wishes
We reserve the right to refuse a return if the product has been used or handled in a way that means it can no longer be sold as new.
Made-to-Order and Customised Products
Products made according to the customer's individual specifications or choices are not subject to the right of cancellation in accordance with Chapter 6, Section 16 of the Finnish Consumer Protection Act.
